You are here

FAQ

FAQ

You have a question that is not answered in the following articles?
Please contact the site administrator. Thank you!

1- I forgot my username! What should I do?

Your site username is your real name, to the FirstName LastName format. The username is neither case sensitive nor accented characters sensitive.
Altenately, it is possible to use your email address as your username.

2- I forgot my password! What should I do?

How to create a new password:

  • Create a new password by clicking on the previous link (or on the link under the User login box in the right margin of the sitge).
  • First, identify yourself with either your username, which is your name (FirstName LastName), or your email addresss. Then click on E-mail new password.
  • The site will send you an automated email with the following object: GEI - Création d'un nouveau mot de passe. This email will contain a temporary link allowing your connexion to the site in order to choose a new password. Click on this link, or copy-paste it in the address bar of your browser if the page doesn't automatically open.
  • This will bring you to the Reset password page. There, click on Log in.
  • This will bring you to your user account configuration page, in which you will type your new password in the Password text field, and retype it again in the Confirm Password text field. Then click on Save at the bottom of the page.
  • There! Your new password is now activited and will enable your next connexions.
  • You are invited to keep note of your password in a safe place.

3 - I can't complete my online registration!

Online registration (or membership application) and payment:
To get information on how to register for a GEI activity (or apply for membership), please refer to the detailed instructions on the page of this specific activity (or to the membership application page).

After clicking on the Add to cart button, further detailed instructions will follow during the registration process to guide you on your online registration and payment.

If you encounter any difficulty with this process please contact the online registrations administrator. If possible, please note any relevant information relative to the problem that occured, ex: at which step, on which page did the difficulty appear, what was the result or what error message did you get, etc.

4 - How can I get a receipt for my registration or membership application?

Your receipt is the GEI - Confirmation de votre paiement email (don't use the GEI - Registration notification email, which is not printer-friendly). If you don't have this email anymore, please follow these steps:

  • First log into your site user account (by entering your username and password in the login box).
  • Once logged in, click on the My transactions link in your User menu (in the right margin).
  • On this page is the history of the transactions for your registrations, membership applications and texts purchases. Identify the transaction for which you wish to print a receipt and click on the corresponding print icon (representation of a printer). If needed, first click on the viewing icon (representation of a document under a magnifying glass) to view this transaction's details.
  • On the receipt page, click on the Print invoice button, in the upper right corner.

Should you encounter any difficulty, please email the online registrations administrator for assistance.

5 - My CEU certificate is missing!

In the week following a CEU admissible GEI activity, participants will receive a certificate by email, attesting to their hours of presence at this activity.

  • Vendredis intersubjectifs (VI) and Séminaires de psychologie du soi intersubjective (PSI):
    These activities being certified as a series, ex: the three VI of the same year, the certificate is cumulative, and is sent after the last activity of the series. It will include the total hours of participation to this series of activity, ex: 5 hours for the participation to two out of three VI (2 x 2½ hours).
  • Souper-causerie and Atelier clinique:
    The nature of these two activities unfortunately doesn't allow for continuing education accreditation by the Ordre des psychologues du Québec.

How can I obtain a missing certificate?
If you are missing a certificate, please email the CEU certificates administrator who will be able to send the certificate as an email file attachment.

6 - How can I cancel my registration to an activity?

The procedure for cancelling the registration for a specific activity is indicated on the page of this activity under the heading Cancellation Policy (among accordion FAQs such as these).

For all GEI activities: A 25$ administration fee will be withheld for refunds requested in writing up to one week before the event (e.g. up to Saturday one week before the next Saturday conference). Please address your request to the GEI treasurer. No refunds will be issued after this date.

You can also refer to the Tableau des modalités d'inscription aux activités du GEI.

7 - General modalities for GEI activities registrations

To get more information on the general modalities of each GEI activity registration such as member and non-member fees, early bird fees and calendars, refund policy, etc., please click on the following link:

General modalities for GEI activities registrations

8 - Am I a GEI member?

You are a GEI member only if you have applied for or renewed your membership of the current year. This membership will automatically add a member statut to your site user account. You can therefore confirm your membership by verifying your user account status.

To do so:

  • Log into your account.
  • Click on Edit my account in the right margin's in the User menu in order to view your account information including your member status.

It is also possible to click on the Transactions tab to view your activity registrations and membership applications history (since June 2012) in which your current year membership application would be listed.

If I have a GEI's site user account, am I therefore a GEI member?
No, you can have a user account because you have previously register to a GEI activity and still not have applied for membership. You also may have already applied for a membership that is now expired, and not have renewed the current year's membership yet.

9 - Do I have a GEI site user account?

You have a GEI site user account if you have registered for a GEI activity or applied for GEI membership (since 2012). All registrations and membership applications require a user account and being logged to your account during the registration process.

Your site user account allows your identification on the site and to register to GEI activities at a fee automatically adjusted to your member or non-member status (or student status for the Annual conference). Your user account also allows you toprint your receipts (see the topic above about printing your receipts) and view the history of your registrations and membership applications.

10 - How can I register in the members directory?

The members directory:
The directory is a professional reference tool between members. This is not a list of all GEI members, but only those who wish to be included and registered.

-> Click here to access the Members directory page (members only).

-> Click here to access the Membership directory registration form.

N.B. To access the Directory, or its registration form, it is necessary 1) to be connected to the site, and 2) that your membership status be active.

11 - What is the object of the different automated emails I receive from the GEI? (to translate)

Le courriel de Confirmation de création de compte d'utilisateur du site vous est envoyé immédiatement après la création de votre compte d'utilisateur, que ce soit après avoir cliqué sur le lien Créer un nouveau compte situé sous la boîte de connexion dans la marge droite du site, et avoir complété le formulaire de création de compte, ou après avoir fait en ligne votre première inscription ou adhésion au GEI au cours de laquelle il vous aura été demandé de créer votre compte d'utilisateur.

Le courriel de Création d'un nouveau mot de passe vous est envoyé immédiatement après avoir fait la demande d'un nouveau mot de passe (si vous l'avez oublié) en cliquant sur le lien Créer un nouveau mot de passe situé sous la boîte de connexion dans la marge droite du site. Ce courriel contient un lien de connexion temporaire vous donnant accès à votre compte et vous permettant de créer un nouveau mot de passe.

Le courriel Mot de passe oublié? vous est envoyé après une série de tentatives infructueuses de vous connecter à votre compte d'utilisateur. Ce courriel contient un lien de connexion temporaire vous donnant accès à votre compte et vous permettant de créer un nouveau mot de passe.

Le courriel de Confirmation d'inscription (ou d'adhésion) vous est envoyé immédiatement votre inscription ou adhésion faite en ligne.

Le courriel Liens de téléchargement de fichier suite à votre inscription figurant à la transaction #**** vous est envoyé suite à votre inscription à un Vendredi intersubjectif (VI) comportant un texte à l'étude, dès que vous effectuez votre paiement en ligne ou après réception et traitement de votre chèque. Ces liens de téléchargement vous permettent de télécharger les fichiers du texte à l'étude de ce VI.

Le courriel Confirmation d'adhésion - Membre 20** vous est envoyé immédiatement après le paiement en ligne de votre adhésion, ou après réception et traitement de votre chèque posté au GEI. Ce courriel vous indique notamment que vos prochaines inscriptions à une activité de l'année d'adhésion en question se feront au tarif membre.

Le courriel de Confirmation de paiement vous est envoyé immédiatement après le paiement en ligne de votre inscription (ou adhésion) ou après réception et traitement de votre chèque si vous avez choisi le mode de paiement par chèque posté au GEI.

Le courriel de Rappel de paiement en attente vous est envoyé 30 jours après une inscription ou adhésion faite en ligne et que vous avez choisi de payer par chèque posté au GEI lorsque celui-ci n'a toujours pas été reçu (ou enregistré par l'administrateur), afin de vous rappeler de poster votre paiement pour compléter votre inscription (ou adhésion).

À ces courriels automatisés s'ajoutent:

Les courriels envoyés après une activité :

  • Les attestations de formation continue (s'il y a lieu), et les
  • Les invitations à compléter le formulaire d'évaluation de l'activité sur le site de SurveyMonkey.

Les courriels envoyés à la liste d'envoi du GEI :

  • Les lettres bimestrielles, ainsi que
  • Les annonces et les rappels de chacune des activités au calendrier.

Les courriels de confirmation de paiement envoyés par PayPal après un paiement d'inscription ou d'adhésion effectué en ligne.