FAQ

1- I forgot my username! What should I do?

Your site username is your real name, to the FirstName LastName format. The username is neither case sensitive nor accented characters sensitive. Altenately, it is possible to use your email address as your username.

2- I forgot my password! What should I do?

How to create a new password:

  • Click on -> Create a new password (or on Log in / Register located to the right over the main menu bar, then, in the pop-up window, on the Request new password link).
  • Enter your username (which is your name in the format FirstName LastName) or your email addresss. Then click on E-mail new password.
  • The site will send you an automated email with the following object: GEI - Création d'un nouveau mot de passe . This email will contain a temporary link allowing your connexion to the site in order to choose a new password. Click on this link, or copy-paste it in the address bar of your browser if the page doesn't automatically open.
  • This will bring you to the Reset password page. There, click on Log in.
  • This will bring you to your user account configuration page, in which you will type your new password in the Password text field, and retype it again in the Confirm Password text field. Then click on Save at the bottom of the page.
  • There! Your new password is now activited and will enable your next connections. You are invited to keep note of your password in a safe place.

3 - I can't complete my online registration!

Online registration (or membership application) and payment:

To get information on how to register for a GEI activity (or apply for membership), please refer to the detailed instructions on the page of this specific activity (or to the membership application page).

After clicking on the Add to cart button, further detailed instructions will follow during the registration process to guide you on your online registration and payment.

If you encounter any difficulty with this process please contact info@intersubjectivite.com. If possible, please include any relevant information relative to the problem that occured, ex: on which page and after which action did the difficulty appear, what was the result or what error message did you get, etc.

4 - How can I get a receipt for my registration or membership application?

Your receipt is the GEI - Confirmation de votre paiement email. If you don't have this email anymore, please follow these steps:

  • First log into your site user account (by entering your username and password in the login box).
  • Once logged in, click on the My transactions link in your User menu (in the right margin).
  • On this page is the history of the transactions for your registrations, membership applications and texts purchases. Identify the transaction for which you wish to print a receipt and click on the corresponding print icon (representation of a printer). If needed, first click on the viewing icon (representation of a document under a magnifying glass) to view this transaction's details.
  • On the receipt page, click on the Print invoice button, in the upper right corner.

Should you encounter any difficulty, please email info@intersubjectivite.com for assistance.

5 - My CEU certificate is missing!

In the week following a CEU admissible GEI activity, participants will receive a certificate by email, attesting to their hours of presence at this activity.

  • Vendredis intersubjectifs (VI) and Séminaires de psychologie du soi intersubjective (PSI): These activities being certified as a series, ex: the three VI of the same year, the certificate is cumulative, and is sent after the last activity of the series. It will include the total hours of participation to this series of activity, ex: 5 hours for the participation to two out of three VI (2 x 2½ hours).
  • Souper-causerie and Clinical workshop: The nature of these two activities unfortunately doesn't allow for continuing education accreditation by the Ordre des psychologues du Québec (except for the participant presenting a case at the Clinical workshop).

How can I obtain a missing certificate? If you are missing a certificate, please email info@intersubjectivite.com and mention the date or title of the activity.

6 - How can I cancel my registration to an activity?

The procedure for cancelling the registration for a specific activity is indicated on the page of this activity under the heading Registration modification or cancellation policy (among accordion FAQs such as these).

For all GEI activities, a 25$ administration fee will be withheld for refunds requested in writing up to one week before the activity. Please address your request to info@intersubjectivite.com. No refunds will be issued after this deadline. The registration fees for this activity cannot be transfered and applied to the registration to another activity, or to the registration of another participant.

For all activities in hybrid mode (offered both in person and on Zoom), a 10$ administration fee will be asked or withheld on requests for the modification of the participation modality to the activity. Please address your request to info@intersubjectivite.com.

7 - Am I a GEI member?

You are a GEI member only if you have applied for or renewed your membership for the current year.
This membership will automatically add a member or student member statut to your site user account. You can therefore confirm your membership by verifying your user account status.

To do so, first log into your account. Then click on the user menu to your name (to the right, over the main menu bar), then click on the Edit my account link in order to view your account information, including your member status.

In your user account, you can also click on the My registrations tab to view your activity registrations and membership applications history (since June 2012), which allows checking if you have completed or renewed you current year membership application.

If I have a GEI's site user account, am I therefore a GEI member?
No, you can have a user account because you have previously registered to a GEI activity without becoming a GEI member. You may also have already been a GEI member in the past, and that membership has now expired, and you have not renewed your current year's membership yet.

8 - Do I have a GEI site user account?

You have a GEI site user account if you ever have registered for a GEI activity or applied for GEI membership (since 2012). All registrations and membership applications require a user account and being logged to your account during the registration process.

Your site user account allows your identification on the site and to register to GEI activities at a fee automatically adjusted to your member, non-member, student member, or student non-member status. Your user account also allows you to print your receipts (see the topic above about printing your receipts) and view the history of your registrations and membership applications.

9 - How can I register in the members directory?

The members directory is a professional reference tool between members. It is not the list of all GEI members, but only those members who wished to register in the directory.

To register in the members directory or to view the directory please go to the Members directory page (members only).

N.B. To access the Members directory page, it is necessary 1) to be connected to the site, and 2) that your membership status be active for the current year.

10 - What is the object of the various emails I receive from the GEI?

GEI Newsletters

  • GEI general information Newsletters.
  • Announcements and reminders of upcoming GEI activities on the calendar.
  • Announcements of upcoming activities from the International Association for Psychoanalytic Self Psychology (IAPSP).

Emails sent before and after an activity for which you have registered

  • Emails providing information about the upcoming activity, including, if applicable, the accompanying documents, the Zoom connection link, etc.
  • Invitations to complete the activity evaluation form.
  • Certifications of participation for continuing education units (CEU).

Emails related to the GEI governance (sent to members only)

  • Invitation email to the Annual General Meeting (AGM).
  • Information email about the results of the Annual General Meeting (AGM highlights and Board of Directors election results).

Automated emails sent by the GEI site

  • The Transaction confirmation email is sent to you immediately after your online registration, or membership application, or text purchase is completed.
  • The Confirmation of membership - Member 20 ** email is sent to you immediately after the online payment of your membership. This email confirms the attribution of a member status to your site user account, which allows you access to all member privileges (reduced rates on your next registrations, access to the Members' section of the site, etc.). The email also includes information about the IAPSP membership discount for GEI members.
  • The File download links following your registration included in transaction #**** email is sent to you after you register for an activity that has an accompanying text, as soon as your online payment is completed. These links allow you to download the file(s) of the accompanying text.
  • The Confirmation of payment email is sent to you immediately after the online payment of your registration (or membership) when this payment had to be made at a later date. This email serves as your official payment receipt.
  • The Confirmation of the creation of a user site account email is sent to you immediately after the creation of your user account, that is after having clicked on the Log in / Register link located at the right, over the main menu bar, and having completed the account creation form, or after having registered online for the first time to a GEI activity or membership during which you have been asked to create your user account.
  • The Password forgotten? email is sent to you after a series of unsuccessful attempts to log in to your user account. This email contains a temporary login link that gives you access to your account, allowing you to create a new password.
  • The Creation of a new password email is sent to you immediately after asking for a new password (ex: if you have forgotten it) by clicking on the Create a new password link located in the log-in window that pops-up after clicking on Log in / Register located at the right, over the main menu bar. This email contains a temporary login link that gives you access to your account, allowing you to create a new password.

Automated emails sent by third-party sites

  • The Your PayPal receipt email is the confirmation sent by PayPal after an online payment for a registration to a GEI activity or a membership application.
  • The Répertoire de référence professionnelle email is the confirmation sent by Google Forms when you complete the 'Professional reference directory' registration form.

You have a question that is not covered in the articles above?
Please contact the site administrator. Thank you!




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